Even if it's a given that the change is for the better, and that everyone will benefit in the long run, the very "threat" of change triggers fear, uncertainty, and resistance.
Countering that resistance with a top-down decree will only serve to compound the problems, negating the very goals you set out to accomplish.
So what's the solution?
A careful and cautious cultural shift toward Trauma-Informed Care, in a Trauma-Informed way.
When everyone in your organization, from the boardroom to the breakroom, feels supported and secure through the change process, the outcome is improved service delivery, less employee turnover and higher personal and professional satisfaction.
Nice, huh?
"Don't be afraid to ask questions. Don't be afraid to ask for help when you need it. I do that every day. Asking for help isn't a sign of weakness, it's a sign of strength."
"A program, organization, or system
that is trauma-informed realizes
the widespread impact of trauma
and understands potential paths
for recovery; recognizes the signs
and symptoms of trauma in clients,
families, staff, and others involved
with the system; and responds by
fully integrating knowledge about
trauma into policies, procedures,
and practices, and seeks to actively
resist re-traumatization."
-SAMHSA
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